ServiceNow ITSM Developer / Administrator

Original Post

**Position Overview** We are seeking a **ServiceNow ITSM Specialist** with 3 years of hands\-on experience to join our Enterprise Service Management (ESM) team. You will be responsible for the configuration, development, and day\-to\-day administration of our ServiceNow platform, with a primary focus on the **ITSM suite** (Incident, Problem, Change, Request, Knowledge Management, Service Catalog). The ideal candidate bridges the gap between technical execution and business process improvement, ensuring our platform remains scalable, efficient, and user\-friendly. **Key Responsibilities** ● **Platform Development:** Build and configure ServiceNow applications and features including Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs. ● **ITSM Module Management:** Optimize and maintain core ITSM modules (Incident, Change, Problem, Knowledge, and Service Catalog). ● **Workflow Automation:** Develop and maintain complex workflows and automated processes using **Flow Designer** and Workflow Editor.Should have knowledge on using actions, flows, subflows, pagination using data stream actions, decision tables. ● **Service Portal:** Assist in the maintenance and branding of the Service Portal and the configuration of the **Virtual Agent (VA)**. ● **Integrations:** Support and monitor standard integrations (e.g., LDAP, SSO, Mid\-Server) and assist in API\-based integrations (REST/SOAP).Mange Inbound Email Actions ● **Administration:** Manage User Access, Groups, and Roles. Perform regular system audits and coordinate platform upgrades. ● **Documentation:** Create and maintain technical documentation, including requirement specifications and "How\-to" guides for end\-users. **Technical Qualifications** ● **Experience:** Minimum of 3 years of professional experience working specifically on the ServiceNow platform. ● **Scripting:** Proficient in **JavaScript** for ServiceNow\-specific development. ● **Core Skills:** Strong understanding of the ServiceNow Data Schema and Relationship (CMDB) fundamentals. ● **Tools:** Experience with Flow Designer, IntegrationHub, and Update Sets management. ● **Certification (Preferred):** \* ServiceNow Certified System Administrator (CSA). ○ ServiceNow Certified Implementation Specialist – ITSM (CIS\-ITSM). ○ ITIL v4 Foundation certification. **Soft Skills** ● **Problem\-Solving:** Ability to troubleshoot complex technical issues and provide root\-cause analysis. ● **Communication:** Comfortable translating technical jargon into "business speak" for stakeholders. Pay: ₹700,000\.00 \- ₹1,500,000\.00 per year Benefits: * Health insurance * Life insurance * Paid sick time * Provident Fund Work Location: In person