Forward Deployment Engineer

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description Customer Engagement & Solution Implementation

 Partner with enterprise customers to scope and implement AI Agent use cases across

complex workflows.

 Integrate IFSLoops’ platform with customer systems.

Technical Execution & Optimization

 Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs,

increase in efficiency, fewer errors).

 Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and

user adoption.

Cross-functional Collaboration

 Collaborate closely with Product, Engineering, and Customer Success to feed customer

insights into the roadmap.

 Document technical decisions and hand off stable deployments to customer

Qualifications

2–5 years of experience in a software engineering, solutions engineering, or ML

deployment role.

 Proficiency in Python, Javascripts and a working knowledge of AI/ML frameworks

(e.g., OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.).

 You're passionate about AI and possess a working understanding of concepts

like LLMs, embeddings, prompt engineering, vector databases, RAG systems,

and/or conversational AI workflows.

 You're technically adept and comfortable with RESTful APIs (JSON), data migration,

and configuring complex software integrations.

 You have experience implementing or engineering Enterprise tool ecosystem [CRM,

ERP, Helpdesk platforms, Developer platforms, HR systems & Financial systems]

 You're a natural educator and excel at communicating with diverse audiences,

from developers to executives.

 Prior work with enterprise AI platforms or multi-agent orchestration.

Additional Information What Success Looks Like in 3-6 Months

 Within your first 3-6 months, you will have successfully demonstrated your impact by:

 Becoming a Platform Expert: You will be proficient with IFSLoops& platform,

confidently navigating its features, integrations, and configuration options.

 Delivering Value: You will have successfully implemented and launched a pilot for

your first cohort of customers, demonstrating measurable outcomes and laying the

foundation for long-term success.

 Earning Trust: You will have established strong working relationships with internal

teams, including Product, Engineering, and Customer Success, as well as with key

stakeholders on the customers side.

 Acting as a Customer Advocate: You will have gathered critical customer feedback

and insights and effectively communicated them to internal teams to influence the

product roadmap and improve the platform.

 Documenting and Handoff: You will have meticulously documented your

deployments and successfully handed off stable solutions to customer engineering or