Chat Support Executive

Original Post

Chat Support Executive engages with customers via live chat to provide timely, accurate solutions to inquiries, troubleshoot issues, and manage multiple conversations simultaneously. They ensure high customer satisfaction by offering prompt, empathetic service while documenting interactions and adhering to company policies. Key skills include fast, accurate typing, strong problem\-solving, and proficiency with CRM software. Expertia AI \+5**Key Responsibilities** * **Live Engagement:** Respond to customer queries in real\-time, providing technical or product support. * **Multitasking:** Manage multiple chat conversations simultaneously while maintaining high quality. * **Issue Resolution:** Troubleshoot, identify customer needs, and offer effective, timely solutions. * **Documentation:** Record detailed logs of customer interactions in CRM tools. * **Feedback \& Escalation:** Gather customer feedback and escalate complex complaints to supervisors. * **Collaboration:** Work with sales or product teams to resolve product malfunctions. * Age criteria 18 to 29 years Job Types: Full\-time, Part\-time, Fresher Pay: ₹16,162\.27 \- ₹33,566\.66 per month Work Location: In person