Salesforce CPQ Administrator - Business System Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Chennai, and Pune.

Position Summary: We’re looking for a “Salesforce CPQ Administrator - Business Systems Analyst” in India (Remote). This role is a crucial contributor in delivering and supporting business initiatives. The primary focus of this role is the configuration and administration of Salesforce CPQ. The CPQ Business Systems Analyst collaborates closely with athenahealth business process owners, athenaIT Product and Project Managers, other Business Systems Analysts, and Development team members. As a member of the athenaIT team, the role centers on processes and technologies that support our business partners. The analyst actively participates in supporting and expanding our technologies, driving continuous improvement, and ensuring the growth, stability, and security of our systems.

The successful candidate will be an experienced Salesforce CPQ Administrator with keen attention to detail and a proven track record of transforming business requirements into system solutions that drive business forward and deliver value across athenahealth.

Responsibilities

• Partner with stakeholders: Collaborate with product managers and stakeholders to analyze, understand, and enhance employee productivity and end-user effectiveness, with a strong focus on improving the customer experience.
• Requirements gathering: Collect, analyze, and document functional and technical requirements for new projects, enhancements, and production issues.
• System administration: Design, develop, and maintain Salesforce CPQ solutions involving complex product bundles, price rules, validation rules, approval rules, and document templates.
• Business acumen: Demonstrate strong business acumen and in-depth knowledge of the Salesforce CPQ domain.
• Documentation: Create and maintain detailed documentation, including requirements, functional specifications, user manuals, and JIRA stories.
• System enhancements: Define and implement enhancements aligned with business goals, advising on best practices and recommending process improvements.
• Solution design: Work with technical teams to design solutions that meet business needs, considering upstream and downstream impacts.
• Testing plans: Develop test cases and conduct unit/integration testing to ensure systems meet requirements.
• Training materials: Develop and deliver end-user training materials for Salesforce users.
• Issue resolution: Research and resolve production issues, escalating when necessary.
• Application configuration: Perform configuration activities in Salesforce and supporting Force.com applications.
• Stakeholder communication: Act as a liaison between business stakeholders and IT, ensuring alignment on project goals.
• Continuous improvement: Stay updated on industry trends and recommend improvements to enhance efficiency.

Typical Qualifications

• Salesforce Certifications: Salesforce Administrator certification required; Salesforce CPQ Specialist certification preferred.
• Experience: Minimum 2 years of Salesforce CPQ experience; 2–4 years as a business analyst or related role.
• System Administration Skills: Proficiency in Salesforce CPQ administration, including user management, configuration, and maintenance. Experience with Conga is a plus.
• Tools: Familiarity with JIRA, Confluence, and SOQL; experience creating and executing test plans.
• Communication Skills: Strong written, verbal, and presentation skills.
• Problem-Solving Skills: Excellent analytical and investigative abilities.
• Project Management: Experience in both agile and waterfall methodologies preferred.
• Optional Experience: Familiarity with business operations processes and healthcare industry practices is beneficial.

Behaviors & Abilities Required

• Detail-oriented and organized, thriving in a high-volume, multi-tiered environment.
• Proven track record of following through on commitments and owning outcomes.
• Adaptable in fast-paced environments while maintaining best practices.
• Strong analytical skills to assess problems from multiple perspectives.
• Ability to identify and influence alternative solutions to improve efficiency.
• Effective communicator with both technical and non-technical audiences.
• Capable of working independently and within cross-functional teams.
• Enthusiastic team player with resilience and a sense of humor under pressure.
• Comfortable interfacing with senior leadership across communication channels.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal\-opportunity