AI Developer

Original Post

**About the Role:** We are seeking an experienced **MS Dynamics 365 AI Developer** to design and implement intelligent, AI\-driven solutions for **Dynamics Contact Center environments**. This role focuses on building **next\-generation customer engagement systems** using AI, NLP, and cloud technologies to enhance customer experience across voice, chat, email, and social channels. **Key Responsibilities:** * Design and implement AI\-powered solutions for **Dynamics Contact Center**, including: * Virtual assistants (voice bots \& chatbots) * Intelligent routing systems * Sentiment\-aware customer support solutions * Develop and maintain **NLP models** to analyze customer interactions across multiple channels * Integrate AI capabilities with: * **Microsoft Dynamics CRM** * Websites and mobile applications * Leverage machine learning to: * Predict customer needs * Personalize interactions * Reduce call volumes * Monitor, evaluate, and optimize **AI model performance** for accuracy and responsiveness * Collaborate with **customer service, IT, and data teams** to identify automation opportunities * Work on **end\-to\-end AI deployment** using Azure cloud services * Create and maintain detailed documentation, including: * Technical \& functional designs * Test plans and scripts * Impact analysis reports * Best practices and lessons learned * Participate in enterprise\-level project activities and stakeholder coordination * Ensure adherence to organizational standards, policies, and procedures **Required Qualifications:** * Bachelor’s or Master’s degree in **Computer Science, AI, Data Science, or related field** * 6\+ years of experience in **AI/ML development**, preferably in customer service or retail domains * Strong programming skills in **Python** * Hands\-on experience with ML frameworks: * TensorFlow / PyTorch * Strong expertise in **Natural Language Processing (NLP)** using: * spaCy, Hugging Face, NLTK * Proven experience with: * **Microsoft Dynamics Contact Center** * **Copilot Studio** (for chatbot \& voice bot development) * **Azure AI services** * Experience deploying AI models on **Azure cloud environments** **Preferred Qualifications:** * Experience with **Voice AI and speech\-to\-text technologies** * Knowledge of **customer journey analytics** and personalization engines * Understanding of **omnichannel customer engagement strategies** * Experience with **real\-time data processing** (Kafka, Spark) * Familiarity with other contact center platforms such as: * Zendesk * Salesforce Service Cloud * Amazon Connect **Additional Skills (Good to Have):** * Exposure to **Enterprise Business Solutions (SAP projects)** * Knowledge of **ITIL / ITSM practices and methodologies** Work Location: Remote