IT Support Executive

Original Post

**IT Infrastructure \& Operations** * **Manage day\-to\-day IT operations, including:** * **Laptops, desktops, printers, peripherals** * **Office internet, routers, Wi\-Fi, VPN connectivity** * **Handle employee onboarding and offboarding:** * **System setup and configuration** * **Email, tool access, and permission management** * **Maintain accurate and up\-to\-date IT asset inventory** **2\. Cloud \& SaaS Tools Administration** * **Manage cloud and SaaS platforms, including:** * **Google Workspace / Microsoft 365** * **Slack, Zoom, CRM, and internal tools** * **Handle:** * **User creation and deactivation** * **Role\-based access control** * **Tool configurations and settings** **3\. Security, Access \& Backups** * **Maintain:** * **System and data backup routines** * **User access permissions** * **Implement and monitor:** * **Basic IT security policies** * **Password standards and hygiene** * **Two\-factor authentication (2FA)** **4\. AI \& Automation Enablement (Learning\-Focused)** * **Use AI tools to support:** * **Automation initiatives** * **Internal productivity improvements** * **Assist teams in adopting:** * **New digital tools** * **AI\-assisted workflows** * **Continuously learn and experiment with emerging automation and AI capabilities** **Required Technical Skills (1–4 Years)** **Must\-Have SkillsGood\-to\-Have Skills** * **AWS / Azure fundamentals** * **GitHub / version control basics** * **RPA tools** * **Slack bots and integrations** * **AI APIs (OpenAI, Gemini, etc.)** **Soft Skills \& Mindset** * **Curious and continuous learner** * **Strong documentation habits** * **Ability to explain technical concepts to non\-technical users** * **Takes ownership of problems end\-to\-end** * **Enjoys building systems, not just maintaining them** **Key Performance Indicators (KPIs)** * **Speed and quality of issue resolution** * **Number and impact of automations built** * **Reduction in manual operational work** * **System uptime and reliability** * **Internal user satisfaction** **Ideal Candidate Profile** * **Not a call\-center or ticket\-only IT support executive** * **Aspires to grow into an IT Lead / Systems Architect / CTO\-track role** * **Enjoys automation, dashboards, and system design** * **Learns fast and adapts to new technologies** * **Builds solutions — not excuses** **This role is ideal for a technology professional who wants to grow with the organization and play a meaningful role in building scalable, intelligent digital systems.** Pay: ₹10,000\.00 \- ₹15,000\.00 per month Work Location: In person