L2 Technical Support Engineer (Application Functional & Production)

Original Post

We are looking for a proactive L2 Technical Support Engineer (3\+ years' experience) to handle advanced troubleshooting and resolve complex issues across desktop, web applications, and backend data pipelines. The role acts as a bridge between L1 (helpdesk) and L3 (engineering), ensuring timely incident resolution, root cause analysis, and high system availability. Role: 1\. Provide L2 technical support for Desktop, Web applications \& backend data pipeline processes by collaborating with helpdesk, QA, Dev and DevOps Engineers. 2\. Analyse and identify the root cause of incidents and implement fixes/workarounds and Root Cause Analysis (RCA) for production incidents. 3\. Handle incident management and issue escalation processes. 4\. Support production environments and ensure high system availability. 5\. Maintain documentation for known issues and solutions (KB articles) 6\. Participate in on\-call support rotation. 7\. Ensure SLA adherence and timely resolution of customer issues. Required Skills: 1\. SQL – Fetch error logs using SQL queries from log tables and identify root\-cause of system issues. 2\. Linus/Unix \- Hands\-on experience with Linux/Unix commands for troubleshooting and system analysis 3\. Basic understanding of APIs (REST, SOAP, JSON, HTTP status codes) 4\. Troubleshoot issues related to VPN, Proxy, and Linux/Unix environments. 5\. Strong communication and stakeholder management skills. Preferred Skills: 1\. Experience in preparing RCA reports for high\-priority issues 2\. Knowledge on servers hosted on Amazon Web Services, Microsoft Azure, or Google Cloud Platform 3\. Exposure to scripting \& process automation. 4\. ITIL certification/knowledge is an added advantage. 5\. Experience in software installations, service configuration, and handling server\-related issues. Interested candidates can share your resume at hr@savishty.com Pay: ₹800,000\.00 \- ₹900,000\.00 per year Work Location: In person