Senior IT administrator - Bengaluru

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**Experience:** 3\-6 Years **Education:** Computer Science related Bachelor's Degree **Location:** Bengaluru **About the Role:** We are looking for an experienced IT Infrastructure, Network \& M365 Security Engineer to manage and secure our IT environment. This role includes handling firewalls, network infrastructure, Microsoft 365, and supporting end\-user systems. **Key Responsibilities:** Infrastructure Management: – Manage and maintain servers, networks, and IT infrastructure – Ensure system availability, performance, and scalability – Handle patching, upgrades, and lifecycle management Network \& Firewall Management: – Configure and manage firewalls (Sophos,) – Implement firewall policies, NAT, VPNs – Monitor network traffic and respond to incidents – Conduct firewall audits and rule optimization Microsoft 365 (M365\) Administration: – Manage M365 services (Exchange, SharePoint, Teams, OneDrive) – Administer Azure AD / Entra ID – Implement MFA, SSO, Conditional Access – Configure Microsoft Defender – Manage email security (SPF, DKIM, DMARC) – Implement DLP, retention, eDiscovery – Monitor logs and investigate issues – Manage devices via Intune End\-User \& Laptop Support: – Install and configure Windows OS – Troubleshoot software and OS issues – Perform laptop health checks – Ensure endpoint security compliance – Support users with system access Security \& Compliance: – Implement security best practices – Support SOC 2 / ISO 27001 audits – Conduct vulnerability assessments Monitoring \& Incident Management: – Set up monitoring and alerts – Troubleshoot outages and incidents – Work with SIEM tools Documentation: – Maintain documentation and SOPs **Required Skills:** – Firewall experience (Sophos/Palo Alto/Fortinet/Cisco) – Networking (TCP/IP, DNS, VPN) – M365 administration – Azure AD / Entra ID – Windows OS troubleshooting – End\-user support experience **Nice to Have:** – Cloud (AWS/Azure/GCP) – Docker / containerization – SIEM tools – Certifications (Microsoft, AWS, CCNA, CISSP) – Zero Trust knowledge **Requirements** * Computer Science related Bachelor’s Degree * Previous experience dealing with support cases or requests via e\-mail, telephone, ticketing system. * Always curious and wanting to learn new things * Dependable and strong work ethic * Strong customer service mindset