Product Manager - Authentication (Vendor Platform)

Original Post

**JOB DESCRIPTION** You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high\-quality products that resonate with clients. As a Product Manager in the Trust and Security Portfolio, you are an integral part of the team that innovates new product offerings and leads the end\-to\-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top\-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross\-functional teams to deliver high\-quality products that exceed customer expectations. **Job responsibilities** * Works with the Product Platform team and two scrum teams responsible for maintaining and expanding authentication capabilities, and for designing and delivering new tools and services. * Develops and executes a plan to automate critical functions across the Authentication product, with a 100%‑automation ambition and a near‑term target of 30% efficiency improvement in time, ticket volume, and operational cost. * Expands modernization and optimization initiatives to maximize AWS usage efficiency and reduce expenses without compromising SLAs; partners with Cloud/Platform teams to implement rightsizing, autoscaling, and policy‑as‑code guardrails. * Delivers efficiency gains by modernizing platform infrastructure and implementing agentic AI and preventive controls to reduce “Run the Engine” workload; articulates and executes the roadmap to eliminate recurring toil through triage, validation, and self‑healing automations. * Owns teams’ execution of the agile framework, including prioritization of APG initiatives, intake triage, backlog health, testing readiness, and production validation, ensuring clear definitions of ready/done and release quality gates. * Owns, maintains, and develops a product backlog aligned to the strategic roadmap and value proposition, balancing discretionary and non‑discretionary work and ensuring transparency of effort and outcomes. * Builds the framework and tracks the product’s key success metrics—cost to serve, feature/function delivery, risk posture, reliability/SLO adherence, MTTR, automation coverage—and reports progress in an enterprise‑aligned efficiency format for leadership. **Required qualifications, capabilities, and skills*** **5\+ years of experience or equivalent expertise in product management or a relevant domain area** * **Advanced knowledge of the product development lifecycle, product design, and data analytics, with the ability to translate insights into measurable outcomes.** * **Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, experimentation, and value management.** * **Experience with infrastructure development and optimization in cloud environments (e.g., AWS), including cost management, resiliency patterns, and automation.** * **Demonstrated delivery of cost and time reduction enhancements in technology environments through process improvement and automation.** * **Experience designing and developing authentication, fraud, and security controls for digital and non‑digital channels, with an emphasis on scalability and reliability.** * **Experience with agile product development and the software delivery lifecycle, including CI/CD pipelines, quality gates, and production readiness.** * **Proven ability to resolve conflict and make complex decisions using experience, analysis, and sound judgment in highly dynamic settings.** * **Familiarity with microservices, APIs, cloud technologies, and modern UIs; ability to partner with engineering on technical trade‑offs and platform roadmaps.** **Preferred qualifications, capabilities, and skills*** Prior experience operating in a highly matrixed, complex organization with multiple stakeholder groups and interdependent roadmaps. * Exposure to or leadership of automation/AI initiatives (e.g., alert triage, code validation, self‑healing) and preventive control programs that reduce incident inflow and MTTR. * Experience establishing and reporting operational efficiency metrics (e.g., break volume, non‑discretionary time, automation coverage, MTTR) to executive stakeholders. **ABOUT US** JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** Our Consumer \& Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most\-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase\-branded and co\-branded cards in partnership with well\-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.