non voice process

Non-Voice Process Associate handles customer service, data entry, and support tasks via written communication—such as email, live chat, and social media—rather than telephone. They ensure prompt resolution of queries, maintain data accuracy, and perform back-office tasks like, KYC verification and billing, focusing on accuracy, fast typing speed, and high-quality written communication. Expertia AI +3Key Responsibilities

• Customer Support (Chat/Email): Resolving customer inquiries, complaints, and technical troubleshooting through written platforms.
• Data Entry/Backend Processing: Processing data, billing, invoicing, and maintaining records in company systems.
• Back-Office Operations: Performing non-voice administrative tasks, including KYC verification and documentation.
• Content Moderation: Monitoring user-generated content on platforms to ensure compliance with company policies.
• Quality & Timeliness: Delivering accurate information and meeting deadlines. Naukri.com +4

Required Skills and Qualifications

• Excellent Written Communication: Strong, grammatically correct typing skills.
• Computer Proficiency: Familiarity with CRM tools and fast typing abilities.
• Problem-Solving: Ability to solve problems independently in a fast-paced environment.
• Education: High school diploma or equivalent; some roles may prefer college experience. Expertia AI +4
• Age criteria 18 to 29 years

Job Types: Full-time, Part-time, Fresher

Pay: ₹16,548.24 - ₹35,469.66 per month

Work Location: In person