Project Manager-Operations and QA

Description

The Project Manager for Operations and QA Mgmt will play a pivotal role in orchestrating and aligning Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives.

The ideal candidate brings 10+ years of experience in IT delivery and governance, with strong exposure to quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams.

CorporateDescription With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities. OrganizationDescription Organization Description :

Technology center in Chennai

Welcome to Hapag-Loyd Technology Center Chennai: Where Innovation Thrives

Hapag-Lloyd Technology Center Chennai, located in the Chennai World Trade Center, is more than just a captive center; it's a beacon of technological innovation. Hand in hand, with two other Hapag-Lloyd IT Hubs in Hamburg (Germany) and Gdansk (Poland), we are ushering in a new era of IT excellence.

Hapag Lloyd Technology Center was opened on June 1st, 2023, with a goal to rapidly expand, envisioning a team of 400+ experts in the coming years.

HLTC Leaders of Innovation

Leading HLTC Chennai are Balamurugan Palanivelu (CEO), Balaji Ramamoorthy (CTO), Vaishali Shetty (CHRO), and Sameer Saxena (CFO).

At Hapag-Lloyd Technology Center, our team is in constant expansion mode. Join us as we continue to grow and innovate! Your expertise can play a vital role in our dynamic and evolving environment.

Global Excellence in IT – Trusted Parter to Grow Your Career

Our Global ONE IT operates across three strategic hubs worldwide: Germany, Poland, and India. Together, we are dedicated to perfecting Hapag-Lloyd's IT solutions. With nearly 200 years in the business, innovation has always been in our DNA.

Our enduring presence makes us a reliable employer for those seeking a workplace that successfully adapts to a changing world, embracing ecological trends and innovation. At Hapag-Lloyd, your work is not only engaging but also has a real impact on our reality.

As we continue to evolve and enhance our market position, we are actively seeking the best IT experts to bring their diverse perspectives to our team.

Join us and be part of a team that is driving innovation, ecological responsibility, and excellence in IT. Your career will thrive with us!

https://www.hapag\-lloyd.com/en/company/career/working\-in\-tech/our\-offices/office\-chen.html

Perks and Benefits at HLTC :

Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess

Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance

Work-Life Balance: Hybrid model after 3 months based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies

Facilities: Car/Bike Parking, Food Court, Modern Office Environment

Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy,IJP.

Qualifications

• 10+ years of IT experience across Quality Engineering, Production Operations, and DevSecOps environments.
• Proven experience supporting enterprise-scale, high-availability applications in domains such as logistics, shipping, or financial systems.
• Strong experience implementing DevSecOps practices, integrating security, quality, and operational reliability across the SDLC.
• Expertise in Agile delivery, DevOps culture, and CI/CD-driven release processes.
• Familiarity with IT governance and service management frameworks such as ITIL and TOGAF.

Technical Skills

• DevSecOps & CI/CD: Jenkins, Selenium, JUnit, automated testing, pipeline governance with security and quality gates.
• Architecture: Microservices, event-driven systems, REST APIs, HLD/LLD design, TOGAF exposure.
• Observability & Operations: Grafana, Prometheus, ELK, incident management, RCA, and production monitoring.
• Technology Stack: Java, JPA, Kafka, PostgreSQL, microservices-based environments.
• Cloud: AWS/Azure fundamentals and cloud-based deployment models.
• Code Quality: Code reviews, static analysis, and quality engineering practices.

Functional Skills

• Quality management & continuous improvement
• Incident, change, and release management
• Agile & DevSecOps mindset
• Stakeholder communication and cross-team coordination
• Team leadership, coaching, and mentoring

Education & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (B.E/B.Tech preferred)
• Certifications in Architecture (TOGAF), Quality (ISTQB), or IT Operations (ITIL) are a plus

Responsibilities

Quality Assurance Leadership

• Define and uphold quality standards, processes, and tools across projects.
• Oversee test strategies, automation maturity, and defect management practices.
• Collaborate with development teams to promote shift-left testing and continuous quality improvement.
• Track and report quality metrics and ensure audit readiness.

Operations Management

• Coordinate operational readiness, deployment, and support processes across environments.
• Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards.
• Work closely with SRE/Operations teams to maintain system uptime, performance, and compliance.
• Drive root cause analysis and implement preventive measures for recurring production issues.

Cross-Functional Collaboration

• Facilitate cross-functional planning sessions, retrospectives, and governance reviews.
• Ensure communication flow between teams in Chennai and global technology stakeholders.
• Support Senior Manager–IT in strategic alignment and reporting of cross-domain initiatives.

Continuous Improvement & Governance

• Establish governance models for quality checkpoints, and operational KPIs.
• Promote continuous learning, automation, and best practice adoption across teams.
• Drive efficiency and maturity improvements across delivery pipelines and DevOps practices.