Analyst Customer Success

Position: Analyst – Customer Operations

Team: Client Services

Location: Hyderabad

About Us:

GlobalData is a productivity and intelligence platform that empowers leaders to act

decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single,

connected platform, we help organizations see what's coming, move faster, and lead

with confidence.

Our solutions are used by over 5,000 organizations across the world's largest industries,

delivering tailored intelligence that supports strategic planning, innovation, risk

management, and sustainable growth.

Data that goes deeper

Proprietary coverage of 95% of global GDP, synthesized in real time from internal and

external sources, aligned under a single business taxonomy - giving you earlier insight,

unified context, and decisions you can trust.

Experts who turn insight into impact

Human insights that AI alone can't replicate, from industry specialists and strategic

advisors, embedded in your workflows to decode complexity and guide high-value

action.

AI that moves smarter & faster

AI that doesn't just think, but acts - forecasting market moves, surfacing answers in

seconds, and freeing your teams to focus on execution when timing matters most.

Workflow solutions

Together, our six solutions turn intelligence into action, helping every team make smarter,

faster decisions. Each solution focuses on the decisions that matter most, driving

measurable impact.

What we are looking for:

Required

 2+ years of experience administering SaaS platforms, preferably Planhat, Intercom,

or similar customer success/engagement tools.

 Strong understanding of customer lifecycle management and customer success

principles.

 Excellent problem-solving skills and attention to detail.

 Ability to translate business requirements into technical configurations.

 Proficiency in data analysis and reporting.

 Experience with data management, integration, and maintaining data integrity.

 Strong written and verbal communication skills.

Preferred

 Experience with API integrations and webhook management

 Knowledge of SQL or other query languages

 Background in customer success, support, or operations roles

 Experience with CRM platforms (Salesforce, HubSpot, etc.)

 Understanding of automation workflows and customer journey mapping

 Familiarity with data visualization tools

Key Responsibilities:

 Serve as the primary administrator for customer technology platforms including

Planhat, Intercom, and related customer engagement tools.

 Configure and maintain customer-facing technology systems to align with

business processes and requirements.

 Create and maintain customer segments, journeys, and automated workflows to

support the customer lifecycle.

 Develop and implement data integration strategies between customer platforms

and other business systems.

 Generate regular reports and insights on customer health metrics, engagement

patterns, and adoption trends.

 Collaborate with Customer Success, Support, and Product teams to optimize

platform usage and improve customer experiences.

 Identify and resolve technical issues related to customer platforms.

 Document processes, best practices, and platform configurations.

 Train team members on effective use of customer technology platforms.

 Stay current with platform updates and new features, evaluating their potential

value for the organization.

Commitment to D&I and EEO:

We believe strongly in the value of diversity and creating supportive, inclusive

environments where our colleagues can succeed. As such, GlobalData is proud to be an

Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or

employee receives less favorable treatment on the grounds of gender, age, disability,

religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions

or requirements which cannot be shown to be justifiable.